General questions
With SOSVan, you can get free transportation price offers from hundreds of transportation providers by following these simple steps:
1) Describe your transportation using our simple form to create a new query.
2) Transportation service providers will see your request in a common list.
If you have not received a price offer for your transportation, the most important thing is not to panic. Carriers will make their offers within a range from several hours to several days.
Although there are no guarantees, 70% of transportation requests receive at least 3 offers. In SOSVan we have many transportation providers, so there is almost certainly someone who will be able to help with your transportation.
To ensure that both customers and transportation providers form a safe community with a win-win mentality, we have developed a system for evaluating recommendations.
Based on factors such as completed works and previous customer reviews, the transportation service provider collects feedback for each carried out transportation that demonstrates their reliability and efficiency.
All feedback results and previous comments can be freely viewed on the transportation service provider profile page.
Transportation service providers also indicate their level of insurance in their profiles.
All SOSVan transportation service providers must register and pass the verification process in order to be allowed to start working through our website.
In order to create a fair and safe community, we ask all users of our system to leave sincere and reliable feedback after each transportation.
To leave a review, log in to your "My SOSVan" page. You will see a red button next to each transportation – "Leave a Review" and by pressing it you will be able to leave your comment about the transportation.
If you do not reserve a carrier, we do not guarantee that your verbal agreement will be fulfilled. Unreserved orders lose Sosvan's cargo insurance of 300eu. and any assistance from our team.
Почему мне стоит выбрать перевозчиков Sosvan?
Sosvan работает с небольшими транспортными компаниями и частными перевозчиками, которые ежедневно ездят по реальным маршрутам.
Это позволяет нам:
Доставлять грузы быстро — часто в тот же день.
Доставлять безопаснее — грузы попадают напрямую из рук в руки, без посредников и длительного хранения.
Помогать местному сообществу — ваш заказ обеспечивает дополнительный доход малому бизнесу и частным водителям.
Экономить ресурсы — грузы отправляются по существующим маршрутам, что сокращает количество порожних рейсов и загрязнение окружающей среды.
Гибкость и внимание — небольшие перевозчики могут предложить более индивидуальный подход к каждому клиенту.
Payment questions
Once you choose a carrier and accept its price offer, you can pay the reservation fee through Paysera or bank card.
In order to learn how to pay the remaining balance, you will need to contact the chosen transportation provider directly.
Payment methods and requirements vary between transportation service providers and it is best to consult them before accepting their offer.
Once you accept the SOSVan transportation price offer, you will pay for the transportation booking online using a Paysera or PayPal. This confirms the booking of your chosen transportation provider.
The remaining balance is paid directly to the transportation service provider through their payment methods and in accordance with their conditions, which can be viewed on their profile page.
For newly registered transportation providers (who signed up less than 6 months ago), we recommend paying only in cash, and not in advance.
Carrier questions
Registration at SOSVan as a transportation service provider is very simple.
You can read more about SOSVan, what we offer to our carriers, on the page “Become a Carrier”, where you can also fill out the registration form.
No. A verbal agreement does not guarantee a booking – the customer can change their mind at any time. If the agreement is not confirmed by a reservation, your ad remains visible, so the customer can choose another carrier with a more attractive offer. In this case, you lose the booking.
Why book a booking through the platform?
Only reserved bookings allow you to accumulate reviews, which strengthens your reputation on the platform. In addition, only reserved bookings are covered by Sosvan insurance – losses incurred in the event of an accident would be compensated. If the booking is not reserved, you assume all responsibility yourself.
